Question 1

General Information

Accepted Answer

All rates are in Canadian Dollars 
Gasoline, oil, and captain’s time are included in the rental rates.
Request your boat as early as you can to best assure your preferred vessel and availability
A deposit is mandatory to guarantee a reservation. Please note that all of our yacht rentals operate on a first-come-first-serve basis, meaning we cannot reserve any group’s timeslot without a deposit collected.
Please check your booking confirmation carefully.

Question 2

Reservation Policy

Accepted Answer

Reservations can be made for yacht rentals of minimum time slots as allotted by captain.
A 50% down-deposit is required when making any reservation, payable to captain.
CityBoat Rentals strives to provide the yacht requested by the client but from time-to time, and due to unforeseen circumstances such as mechanical yacht damage, it may not be available or in safe condition to do so. CityBoat Rentals reserves the right to substitute a comparable vessel. If no vessel or alternate booking time is available, a refund of your down-deposit will be granted. 
The rental period must end as per schedule. If you decide to extend, you are welcome to take it up with the captain. Please let captain know in advance in case another group is booked after yours. Extra costs will be handled directly by captain.

Question 3

Bad Weather Policy

Accepted Answer

No refund is given due to weather conditions (rain, high winds, etc.) at the time or during a yacht rental period. CityBoat Rentals cannot be held responsible for weather conditions or weather condition issues. 
Yacht rentals can be rescheduled to the next available date of your choice in the event of poor, or unsafe weather conditions if available.

Question 4

Cancellation Policy

Accepted Answer

You have one week (cancellation time may be subject to change depending on captain) to cancel your yacht rental to receive a full refund of your down-deposit. 
Cancellations with less than a 7-day notice prior to rental period are non-refundable and down-deposit will be kept by the captain.

Question 5

Boarding Policy

Accepted Answer

Please have your entire group ready to board for the time slot you have requested. We recommend that you show up  30-minutes before scheduled departure to ensure we leave on time. 
Any late arrivals will cut into your time slot, as we usually have groups scheduled back-to-back.
All our yachts will be thoroughly cleaned and sanitized upon your arrival.

Question 6

Off-boarding

Accepted Answer

Captains reserve 15-minutes to dock and off-board all guests safely at the end of your designated time slot.

Question 7

Boat Rules: Safety & Respect

Accepted Answer

Do not BREAK anything.
Do not BURN anything.
Physical violence, threats, and lack of respect for the rules etc. will NOT be tolerated and the captain reserves their right to bring the vessel back to land if such issues arise.
The captain will reiterate their boat rules prior to departure. There is ZERO tolerance for any breach of the rules, damages, or putting anyone, including the crew in danger. This will result in the early end of the group's trip. NO REFUNDS.
Please respect the captain’s individual rules, preferences, and regulations.

Question 8

Tipping Etiquette

Accepted Answer

Our captains and first mates work hard and put a lot of effort to make sure you and your group has the best experience possible. Although not mandatory, we kindly ask you to take care of them during or after the event. Please be aware that tips are NOT included in our rental base price.

Question 9

Shoe Policy

Accepted Answer

Due to the slippery and sensitive nature of the Yacht’s flooring and deck, shoes are NOT to be worn onboard of the boat. Before boarding the vessel, each member should take off their shoes/flip flops and place them in the designated shoe area.

Question 10

Bathroom Policy

Accepted Answer

For yachts to travel safely on the water, the marine sanitation system must function properly. For this reason, PLEASE DO NOT FLUSH wet wipes, toilet paper, paper towel, and feminine products (ex. tampons, tampon applicators, pads etc.) There will be a designated disposal system explained by captain/first mate.
If marine system becomes dysfunctional, the captain will be forced to return the yacht to shore.

Question 11

Pet Policy

Accepted Answer

Only small dogs are allowed. All indoor areas on the vessel will be off limits to the dog and the dog must be wearing a life jacket at all times. When the vessel is in movement, the dog must be held by its owner or inside its travel carrier/crate.

Question 12

Children on board

Accepted Answer

Not all vessel come equipped with life vests suitable for children, only adults. Guests are required to bring their own lifejackets for any children in their group.

RENTAL POLICIES & FAQs

General Information

Reservation Policy

Bad Weather Policy

Cancellation Policy

Boarding Policy

Off-boarding

Boat Rules: Safety & Respect

Tipping Etiquette

Shoe Policy

Bathroom Policy

Pet Policy

Children on board

Have any questions?
Get in touch.

RENTAL POLICIES & FAQs

General Information

Reservation Policy

Bad Weather Policy

Cancellation Policy

Boarding Policy

Off-boarding

Boat Rules: Safety & Respect

Tipping Etiquette

Shoe Policy

Bathroom Policy

Pet Policy

Children on board

Have any questions? Get in touch.

Have any questions?
Get in touch.